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I convert business goals into desired user engagement. As an information architect and user experience (UX) expert, I care about how your audience feels about your services, your product or your message. By enabling key users to experience meaningful and satisfying interactions with your web properties, I make it more likely that they will seek your services, share your brand or support your cause.

For your convenience, I have summarized my professional career below. You can download the detailed version of my resume by clicking the “full resume” link above.

AUG 2011 – Present, Information Architect & User Experience Manager, Ketchum, Washington DC
Information Architect and User Experience (UX) manager: Translate business requirements into user engagement solutions across computing devices; Craft content sitemaps, taxonomy and user interface (UI) functionality; Define functional requirements and user flows; Asses UX performance and analyze metrics; Manage external UX resources.

JUL 2009 – AUG 2011, Interactive Communications Manager, Washington, DC
I convert business goals into desired user engagement. As an information architect and user experience (UX) expert, I care about how your audience feels about your services, your product or your message. By enabling key users to experience meaningful and satisfying interactions with your web properties, I make it more likely that they will seek your services, share your brand or support your cause.development, including benchmarking, information architecture, wireframing, usability testing, content migration and development, design and quality assurance; develop and execute integrated marketing communications plans across digital and traditional media.

SEP 2007 – JUL 2009, Creative Director, FD Public Affairs, Washington, DC
Director of in-house agency: Developed and implemented marketing communications programs for government, corporations and non-profits to achieve policy, business and advocacy objectives; managed projects and client relations; led business development activities, including proposal writing; administered budgets and operating procedures; evaluated performance and profitability; led and mentored team of four.

JAN 2000 – SEP 2007, Director, Creative Services, National Public Radio, Washington, DC
Head of department: Developed and executed communications plans across media platforms for business-to-consumer marketing, business-to-business marketing, brand management, revenue development, member relations, corporate and internal communications, media and public relations, and consumer product development; advised senior management on strategic initiatives; managed branding and licensing activities; managed budgets and operating procedures, including forecasting, information systems, and outsourcing; led and mentored five-person team.

OCT 1997 – JAN 2000, Senior Manager, Creative Resources, Iridium LLC, Washington, DC
Head of marketing communications programs for global telecommunications company: Participated in launch of new worldwide brand and first-ever global mobile satellite phone service; created and managed programs to produce and distribute marketing, sales, and corporate communications tools to 16 affiliate companies worldwide in more than 10 languages; devised and executed branding programs across global sales regions; managed $4.5 million budget and outsourcing.

APR 1994 – OCT 1997, VP,  Senior Art Director, Supon Design Group (dissolved), Washington, DC
Managing art director: Shared operational management of agency; developed and executed design solutions for marketing, branding, and corporate communications; managed projects and accounts; cultivated relationships with clients ranging from Fortune 500 corporations to trade associations; supervised and mentored 12 designers; supported business development activities.

MAR 1991 – APR 1994, Art Director, J. Gibson & Company (dissolved), Washington, DC
Art director: Led development and execution of design solutions for corporations, associations, coalitions, and NGOs to enable their marketing and outreach objectives; managed projects and client relations; supported business development; supervised four-person team and outsourcing.